Policies & Procedures
Public offer for the provision of rental services for electric bicycles, ATVs, mopeds and
motorcycles, as well as other equipment within the framework of tourist tours indicated
on the website electrobikes.kz
1. General provisions
1.1. This document (hereinafter referred to as the Offer) is a public offer of private
entrepreneur (IP) Dombay (electrobikes.kz) (hereinafter referred to as the Contractor)
and is addressed to any individual (hereinafter referred to as the Customer), a user of
rental services for electric bicycles, ATVs, mopeds and motorcycles, as well as other
equipment including (but not limited to) drones, video cameras and other equipment
received within the framework of tourist tours presented on the website electrobikes.kz
(hereinafter referred to as the Site) at the places of physical provision of rental services,
including (but not limited to) the Ayusay visit center (Kokshoky St. 1, A), the Charyn visit
center (Charyn Canyon), Turgen, the Altyn Emel National Park.
1.2. In accordance with Article 395 of the Civil Code of the Republic of Kazakhstan, this
Offer is an offer by the Contractor to conclude an agreement for the provision of rental
services for the equipment listed in this agreement on the terms and conditions set out
below.
1.3. The Customer's full and unconditional acceptance of this Offer is the
implementation of the following actions – receiving rental services for electric bicycles
and other equipment, in particular, booking an electric bicycle and other equipment
specified on the Site, paying for services and receiving the equipment specified on the
Site for rent.
1.4. The Contractor reserves the right to make changes to this Offer, which shall come
into force from the moment of their publication on the Site.
2. Subject of the Agreement
2.1. The Contractor undertakes to provide the Customer with an electric bicycle, ATV,
moped and motorcycle for rent, as well as other equipment (including but not limited to)
drones, video cameras, helmets, and other equipment within the framework of tourist
tours specified on the electrobikes.kz website under the conditions stipulated by this
Offer, and the Customer undertakes to accept and pay for the services.
2.2. The characteristics of electric bicycles, ATVs, mopeds and motorcycles, as well as
other equipment available for rent, as well as the cost of services and rental conditions
are indicated on the Website.
3. Rights and obligations of the parties
3.1. The Contractor is obliged to:
* Provide the Customer with a serviceable electric bicycle, ATV, moped and motorcycle,
as well as other tourist and other equipment within the framework of tourist tours
specified on the electrobikes.kz website in accordance with the selected rental
conditions.
* Provide consulting support on the use of electric bicycles, ATVs, mopeds and
motorcycles, as well as other equipment within the framework of tourist tours indicated
on the website electrobikes.kz.
3.2. The Contractor has the right to:
* Refuse to provide services to the Customer who is in a state of alcoholic or drug intoxication or if insufficient skills in using the equipment offered for rent are detected. If the lack of necessary skills is detected on the day of rental, in this case the paid rental fee for the electric bicycle and other equipment will not be returned to the Customer.
* Collect from the Customer the cost of repair or replacement of the electric bicycle, ATVs, mopeds and motorcycles, as well as tourist tours indicated on the website electrobikes.kz in the event of damage due to the fault of the Customer.
* Change the rental conditions, having previously notified the Customer.
* Refuse to provide services to the Customer who is in a state of alcoholic or drug intoxication or if insufficient skills in using the equipment offered for rent are detected. If the lack of necessary skills is detected on the day of rental, in this case the paid rental fee for the electric bicycle and other equipment will not be returned to the Customer.
* Collect from the Customer the cost of repair or replacement of the electric bicycle, ATVs, mopeds and motorcycles, as well as tourist tours indicated on the website electrobikes.kz in the event of damage due to the fault of the Customer.
* Change the rental conditions, having previously notified the Customer.
3.3. The Customer is obliged to:
* * Have the skills in using the equipment offered for rent and indicated on the website.
* Comply with traffic rules and the rules for using electric bicycles, ATVs, mopeds and motorcycles, as well as other equipment within the framework of tourist tours indicated on the website electrobikes.kz.
* Return the rented equipment within the specified period and in good working order similar to when receiving this equipment for rent.
* Pay for rental services in accordance with the selected terms.
* Do not transfer the rented equipment to third parties.
* From the moment of receiving an electric bicycle, ATV, moped and motorcycle for rent, as well as other equipment within the framework of tourist tours indicated on the website electrobikes.kz, the Customer thereby confirms that he has sufficient skills and knowledge for its driving, use and releases the Contractor, its Employees, partners and employees of visitor centers from legal and other liability in the event of a fall, injury or any injury, death of him or his children, relatives who used the rental services of electric bicycles and other equipment received for rent. Also, all responsibility for the consequences that arose for third parties as a result of accidents, injuries when using a rented electric bicycle and other equipment is the responsibility of the Customer from the moment of receiving the rented equipment and equipment for use.
*Agrees to return the bicycle, ATV, moped and motorcycle as well as other equipment received during the tours listed on the electrobikes.kz website in a clean, undamaged condition to avoid additional costs for repairs, maintenance or replacement. Undamaged condition means that normal wear and tear is allowed, but does not include broken spokes, torn chains, bent rims, damaged frames, seats, grips, monitors, handlebars, gear shifters, or other parts due to improper use and/or accidents. Damaged or lost parts or components during the rental will be repaired/replaced at the discretion of electrobikes.kz, and the buyer agrees to pay normal retail prices for replaced components or lost equipment.
* * Have the skills in using the equipment offered for rent and indicated on the website.
* Comply with traffic rules and the rules for using electric bicycles, ATVs, mopeds and motorcycles, as well as other equipment within the framework of tourist tours indicated on the website electrobikes.kz.
* Return the rented equipment within the specified period and in good working order similar to when receiving this equipment for rent.
* Pay for rental services in accordance with the selected terms.
* Do not transfer the rented equipment to third parties.
* From the moment of receiving an electric bicycle, ATV, moped and motorcycle for rent, as well as other equipment within the framework of tourist tours indicated on the website electrobikes.kz, the Customer thereby confirms that he has sufficient skills and knowledge for its driving, use and releases the Contractor, its Employees, partners and employees of visitor centers from legal and other liability in the event of a fall, injury or any injury, death of him or his children, relatives who used the rental services of electric bicycles and other equipment received for rent. Also, all responsibility for the consequences that arose for third parties as a result of accidents, injuries when using a rented electric bicycle and other equipment is the responsibility of the Customer from the moment of receiving the rented equipment and equipment for use.
*Agrees to return the bicycle, ATV, moped and motorcycle as well as other equipment received during the tours listed on the electrobikes.kz website in a clean, undamaged condition to avoid additional costs for repairs, maintenance or replacement. Undamaged condition means that normal wear and tear is allowed, but does not include broken spokes, torn chains, bent rims, damaged frames, seats, grips, monitors, handlebars, gear shifters, or other parts due to improper use and/or accidents. Damaged or lost parts or components during the rental will be repaired/replaced at the discretion of electrobikes.kz, and the buyer agrees to pay normal retail prices for replaced components or lost equipment.
3.4. The customer has the right to:
* Receive a working electric bicycle and other equipment.
* Receive consulting support.
* Receive a working electric bicycle and other equipment.
* Receive consulting support.
4. Cost of services and payment procedure
4.1. The cost of renting electric bicycles and other equipment is indicated on the
Website.
4.2. Payment for services is made by any payment method, for example, online payment, cash payment.
4.3. In case of early return of the electric bicycle and other rented equipment, the cost of services is not refundable.
4.4. Late return is subject to payment. In case of failure to return the bicycle and other equipment later than 15 minutes after the expiration of the rental time, a full fee of 10,000 (ten thousand tenge) is charged for each overdue hour for each unit of rented equipment.
4.2. Payment for services is made by any payment method, for example, online payment, cash payment.
4.3. In case of early return of the electric bicycle and other rented equipment, the cost of services is not refundable.
4.4. Late return is subject to payment. In case of failure to return the bicycle and other equipment later than 15 minutes after the expiration of the rental time, a full fee of 10,000 (ten thousand tenge) is charged for each overdue hour for each unit of rented equipment.
5. Liability of the parties
5.1. The parties are liable for failure to fulfill or improper fulfillment of their obligations in
accordance with the legislation of the Republic of Kazakhstan.
5.2. The Customer is responsible for damage to or loss of the electric bike and other rented equipment and is obliged to compensate for damaged parts or lost equipment according to their market value, including delivery services and work to replace the part.
5.3 The Customer is also responsible for wearing a helmet, fully understanding the consequences in the form of injuries and mutilations in case of not wearing it, undertakes not to use mobile devices (photo, video, phone and others) while driving an electric bike and other rented vehicles and other equipment from IP Dombay (ATV, motorcycle, scooter, other vehicles and rented equipment)
5.2. The Customer is responsible for damage to or loss of the electric bike and other rented equipment and is obliged to compensate for damaged parts or lost equipment according to their market value, including delivery services and work to replace the part.
5.3 The Customer is also responsible for wearing a helmet, fully understanding the consequences in the form of injuries and mutilations in case of not wearing it, undertakes not to use mobile devices (photo, video, phone and others) while driving an electric bike and other rented vehicles and other equipment from IP Dombay (ATV, motorcycle, scooter, other vehicles and rented equipment)
6. Force Majeure
6.1. The parties are released from liability for failure to fulfill or improper fulfillment of
their obligations in the event of force majeure.
7. Dispute Resolution
7.1. All disputes and disagreements arising between the parties shall be resolved
through negotiations.
7.2. In case of impossibility of dispute resolution by negotiations, they are subject to consideration in court in accordance with the legislation of the Republic of Kazakhstan.
7.2. In case of impossibility of dispute resolution by negotiations, they are subject to consideration in court in accordance with the legislation of the Republic of Kazakhstan.
8. Other conditions
8.1. This Offer shall enter into force from the moment of its publication on the Site and shall be valid until its withdrawal by the Contractor.
8.2. In all other respects not provided for by this Offer, the parties shall be guided by the legislation of the Republic of Kazakhstan.
9. Contractor's details
IP Dombay, Almaty, Kazakhstan
Al Farabi Ave. 99
+77 01211 1155
kuat.dombai@gmail.com
Al Farabi Ave. 99
+77 01211 1155
kuat.dombai@gmail.com